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This FAQs page will be updated frequently. If you have a question that is not listed below, please leave a message here.
FAQs
Q1: How can I find information about specific title(s)?
Q2: Can I order a title online instead of having to email or phone my order in?
Q3: Will WINCLC ship to my country? How long it takes to process the order and ship to my country? What's the cost of shipping and handling charges? Will I be charged additional fee like import tax or other fees when my order arrives in my country?
Q4: Can I make payment through my VISA/Master/JCB/AE credit card?
Q5: How to get additional discount for a bulk order?
Q6: How to make payment through a wire transfer (TT) from my local bank to WINCLC account? Can I make Western Union payment?
Q7: Where can I get a copy of the full catalog(s)?
Q8: How to track the delivery of my order that I have paid?
Q9: How to cancel an order that I placed?
Q10: When I tried to send my card number in order to start online payment, I received a message saying "A third-party may view my information". Why is it so?
Q1: How can I find information on specific title(s)?
There are two ways on this website that you can use to find the title(s) you need. You can type in the title's ISBN (International Standard Book Number), the 10 or 13-digit identifying number, author's name or part of the title's name in the search box (upper right-hand corner of every page). If you have no idea about the author's name, ISBN or the title's name, you can search the titles on the Advanced Search page by selecting the category, language level, language skill, annotation language, merchandise format and publication date.
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Q2: Can I order online instead of having to email or phone my order in?
WINCLC provides a secure online shopping cart for individuals and corporate clients. A new client needs to create a WINCLC ID (your valid email address) free by clicking the "New Client" button, fill in shipping information and then place an online order. You can also place an order by e-mail or phone in contact with WINCLC Department of Client Service.
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Q3: Will WINCLC ship to my country? How long it takes to process the order and ship to my country? What's the cost of shipping and handling charges? Will I be charged additional fee like import tax or other fees when my order arrives in my country?
With the domestic and international shipping methods below, WINCLC can ship to virtually any address in the world.
Domestic Order (Shipping within China) Export Order (Shipping outside China)
Once an order has been placed, we'll usually process the order within one business day and a confirmation e-mail will be sent to the client's email address. We'll dispatch the order after the payment has been confirmed by WINCLC finance department.
WINCLC only charges for the cost of merchandise, shipping and handling fee abroad. In most countries, usually you will not be charged custom tax on a small order. However, we don't know whether you will be liable to pay import duty or other tax when the order arrives in your local country. That is beyond our control and as such we can make no guarantee of whether you will have to pay or how much it will be.
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Q4: Can I make payment through my VISA/Master/JCB/AE credit card?
WINCLC.com accepts payment through a VISA/Master/JCB/AE credit card.
 
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Q5: How to get additional discount for a bulk order?
Though it is convenient for most of our clients to pay online via a VISA/Master/JCB/AE card, it's more economic for our trade clients to pay through bank transfer (TT) or Western Union if they intend to get more discounts for a bulk order. When an international order is paid by a VISA/Master/JCB/AE card, the payment gateways (third-party service providers) will deduct part of the order total amount as their handling charges. For this reason, our clients who make payment through a bank or Western Union transfer can get additional discount.
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Q6: How to make payment through a wire transfer (TT) from my local bank account to WINCLC account? Can I make Western Union payment?

Clients can make bank transfer or Western Union payment for an order total through information below:
Bank Transfer information
BANK: Bank of China, Beijing Branch, Haidian Sub-branch, Zhi Chun Lu Office, Beijing, China
SWIFT CODE: BKCHCNBJ110
Account Name: Beijing WINCLC Ltd.
Beneficiary A/C No.: 329856011064
Please state your WINCLC order number, which format is like 20XXXXXX-2227-000XXXXX, on the transfer document. It's better that you can e-mail us the copy of your bank tranfer receipt so that we can process your order in advance. Please notice that if you make payment through a wire transfer, the banks and their branches may deduct handling charges from the amount of the telegraphic transfer. These charges can vary by bank and by country and are expected to be paid by our international clients at their local bank.

Western Union payment information
Payee: SONG ZHENHUA (Surname: SONG Given name: ZHENHUA) City: Beijing
Please send the MTCN (Money Transfer/Control No.) and Sender's name to service@winclc.com so that we can process the delivery of your order in advance.

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Q7: Where can I get a copy of the full catalog?
Please download the full WINCLC catalog(s) free on webpage http://www.winclc.com/en/Download.aspx in Excel format.
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Q8: How to track the delivery of my order that I have paid?

The delivey of most of the WINCLC orders can be tracked on interet through the tracking number(s) we left on the field of Message for you on "Order list - Details" webpage.
For tracking number(s) marked with "CP", which means the carrier is China Post, clients can track the delivery inside China on web page http://intmail.183.com.cn/item/batch/itemBatchQuery.do?action=Enter through the number(s). You can also also track the delivery outside China on some nations' Post websites below when the parcel(s) arrive in your country:

A
Argentina Armenia Austria Azerbaijan      
B
Bangladesh Belarus Belgium Bolivia Brazil    
C
Cambodia Canada Chile Cote d'Ivoire Rep Croatia    
D
Denmark            
E
Ecuador            
F
Finland France          
G
Germany            
H
Hong Kong            
I
Iceland India Indonesia Ireland Israel Italy  
J
Japan            
L
Luxembourg            
M
Malaysia Mexico Morocco        
N
New Zealand Niger Nigeria Norway      
P
Pakistan Peru          
R
Romania Russian Federati          
S
Saudi Arabia Singapore Slovak Slovenia Spain Sweden Switzerland
T
Taiwan Thailand Turkey        
U
Ukraine United Arab Emirates United Kingdom USA      
V
Vietnam            

For tracking number marked with "DHL", please track the delivery on DHL website www.dhl.com

For tracking number marked with "UPS", please track the delivery on UPS website www.ups.com

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Q9: How to cancel an online order that I placed?
Clients can cancel unpaid online order(s) by clicking the "Cancel this order" button at the bottom of "Order List - Details" page. You can also cancel an order by e-mail, fax or phone in contact with WINCLC Department of client Service.
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Q10: When I tried to send my card number in order to start online payment, I received a message saying "A third-party may view my information". Why is it so?
You saw the message as you were using a third-party payment gateway to make payment online. You will be connected to a secure payment site operated by PayEase. Your payment details will be securely transmitted to the Bank for transaction authorization using 128-bit SSL encryption.
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